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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident. This is not a field position which means you’ll be building relationships with customers over the phone. In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish. You’ll have the support of a collaborative team and ongoing coaching from leaders. We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.
This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months. After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need. In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development. If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.
Duties & Responsibilities (upon Completion Of Training)
Determine coverage
Determine liability (who’s at fault for the damages)
Interview customers, claimants, and witnesses
Partner with appraisers/estimators to manage vehicle repairs
Negotiate with customers and other insurance carriers and resolve claims
Must-have Qualifications
Three years of relevant work experience OR
Bachelor’s degree OR
Two years relevant work experience and an associate degree
Schedule:During Training: Monday – Friday, 8:30 am – 5:30 pm. At week four, hours shift to 8:00 am – 5:00 pm. After Onboarding: Monday – Friday, 9:00 am – 6:00 pm.
Location: Lancaster, PA
Compensation
Once you complete training and pass any necessary testing requirements, your salary can be between $51,000 - $54,500/year (commensurate to experience), however, during training, you’ll be paid hourly based on your annual salary.
Gainshare bonus up to 16% of your eligible earnings based on company performance
Benefits
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off, including volunteer time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer
For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/JobClaims
It depends on the role and number of candidates who applied, but you can generally expect to hear from us via email or a call within one to four weeks. Learn more about Progressive's application process.
They assist in the investigation and evaluation of insurance claims and property damage, review contracts and policies for accuracy, assist in compiling administrative reports, and gather additional evidence and information for claimants, witnesses, or relevant professionals.
The best way to answer behavioral interview questions is in the STAR format, which stands for situation, task, action, and result. This formula helps to structure your answer and craft your story with a good beginning, middle, and end.
The hardest part of the job is dealing with customers and claimants. Be prepared to have someone call you 10 times in a row while you are on the line with another customer. The work can be very challenging and the caseloads at time can quickly become overwhelming. You will not have many easy days at Progressive.
How much does a Progressive Claims Adjuster make in California? As of Jun 11, 2024, the average annual pay for a Progressive Claims Adjuster in California is $66,444 a year. Just in case you need a simple salary calculator, that works out to be approximately $31.94 an hour.
Claims adjusters often work long hours, handle difficult clients and situations, and have to manage multiple claims simultaneously. All of these factors can lead to stress and burnout. To overcome this challenge, claims adjusters should prioritize self-care and stress-management techniques.
In terms of number of policies settled during 2022-23, Max Life Insurance has the highest claim settlement ratio of 99.51%. With a 99.39% claim settlement ratio, HDFC Life Insurance came second on the list.
Insurance claims that get assigned to an inside adjuster are often small claims, those that equal $3,000 or less. The damage can be easily seen and causation is simple to determine. Theft, vandalism, or a small kitchen fire are examples of claims that may be assigned to a desk adjuster.
The Progressive Pre-Employment Assessment, also known as the Progressive assessment, is a step in the hiring process for various positions in Progressive Insurance. The test takes around 50 minutes to complete and contains 3 parts: Verbal, Numerical, and Work Style (42 questions)
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